Jagex support recognizes a problem connecting to Old School RuneScape Mobile

New updates are added at the bottom of this story…

The original story (published December 09, 2021) follows:

Old School RuneScape is one of the most popular MMORPGs available on both PC and mobile. Developed and published by Jagex, the video game came to mobile in 2018 and has a larger player base than Runescape.

It features all the core gameplay mechanics of the original game along with new features like God Wars Dungeon. It takes place in a fictional place called Gielinor.

Unsurprisingly, the game’s frequent updates cause bugs and glitches that sometimes make it unplayable and spoil the experience. Now Old School Runescape players are to complain (1,2,3,4,5,6,seven,8,9,10) that they can’t log in, some saying the game crashes for them.

Many say they are automatically disconnected every few minutes. Players suggest that the problem appeared after the recent update. Generic solutions like erasing data and reinstalling the game don’t help either.

Most of the time, users are kicked when teleporting to another location. Old School Runescape players are frustrated with the developers because they can’t log into the game for a while.


There is a problem on mobile that keeps deleting my account from the account. Do not log out, go to the OSRS home screen and the account stays logged in. This happens when I’m teleporting, crafting involving jars, having my infernal axe, or just being idle. @JagexSupport

@JagexSupport Hi there seems to be a problem with mobile. Every time I log in it takes about 3 seconds and then instantly returns to the login screen. It only started today after the 3 hour maintenance? I tried redownloading the app, but it’s the same.

Thankfully, Jagex Support said they are aware of the Old School RuneScape connection issues and advised that it is currently under investigation. They also suggested users play the game on PC in the meantime, as there is no ETA on when a patch will be released.

Hi! We are currently aware of the issue you describe and are currently investigating a resolution for this issue, in the meantime please use the PC client to resolve your issue in the meantime. Thanks! – Mod Pixel

We hope they find the root cause of the problem and release a fix as soon as possible. Rest assured that we will update this article when the developers fix the issue, so be sure to keep checking this space for more information.

Update 1 (December 10, 2021)

IST 11:35 a.m.: Reports now indicate that Old School RuneScape Mobile is finally back online.

@OldSchoolRS game worlds are now back online!

Update 2 (July 26, 2022)

IST 7:33 p.m.: A recent update to the Old School RuneScape mobile client has caused the connection issue to reappear (1, 2). The Jagex team is currently working on a fix.

Update 3 (22 November 2022)

IST 2:25 p.m.: Several reports indicate that there is currently an outage on the RuneScape servers. The issue prevents players from logging into their accounts.

@RuneScape no response from login server and I was on but before I logged out I couldn’t do any GE offers

I killed Arch Glacor. DC and can’t reconnect, sequence disappeared? @RuneScape @JagexSupport Account name: eerste1

The issue affects both RuneScape and the Old School RuneScape version.

Was just fighting the final boss of Legend’s Quest then the #osrs servers went down lol

@JagexSupport login servers are down for rs3 and osrs

Fortunately, the development team is already aware of the problem. However, there is still no ETA for everything to work normally again.


IST 8:44 p.m.: OSRS Support has shared a new status update regarding the issue where players cannot connect:

We believe we will be able to provide a better indication of the return of Old School RuneScape services within the next hour.

Although our news pages remain unavailable, we will continue to provide updates through our social networks as far as we are able. (Source)

Update 4 (November 23, 2022)

IST 11:00 a.m.: Many OSRS players were encountering various errors while trying to load the game configuration due to server issues. However, these issues were later recognized and fixed by the developers.

old fashioned runescape

To note: We have more stories like this in our gaming section, so be sure to follow those as well.

Featured Image Source: Google Play Store

PiunikaWeb began as a purely investigative tech journalism website with a primary focus on “breaking” or “exclusive” news. In no time, our stories were picked up by Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors and many more. Would you like to know more about us? Head here.

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