Cadence Hotel selects BeyondTV for advanced in-room entertainment and future-proof customer service compatibility


NIAGARA FALLS, NY – Hotel Internet Services (HIS), a provider of comprehensive Internet services and solutions to the hospitality industry, announced the adoption of its BeyondTV content streaming solution and guest services by The Cadence Hotel in Niagara Falls , New York. A newly opened boutique luxury property within walking distance of Niagara Falls State Park, The Cadence’s implementation of BeyondTV serves to reinforce the hotel’s reputation as a modern, forward-thinking property that can effortlessly keep pace with the latest customer experience expectations.

Seeking to provide its guests with a contemporary-inspired urban setting, The Cadence recognized that access to personalized content in each of its 58 rooms would be essential to meeting guests’ modern entertainment needs. The institution’s decision to select BeyondTV to achieve this goal stems from the platform’s ability to ensure a user-friendly experience through its intuitive interface design. Without the need for staff assistance, BeyondTV ensures that guests can instantly stream content from personal devices to in-room TVs without hassle. In addition, the solution can meet a wide range of content viewing preferences thanks to its full compatibility with virtually any mobile-based streaming application. This includes immediate access to personal subscriptions such as Netflix, Disney +, Hulu, Amazon Prime, Spotify and more.

“La Cadence is a luxury lifestyle property whose mission is to provide its guests with the latest innovations in modernity and personalization of the experience, hence the selection of entertainment and services platform from most advanced chamber in the industry was a top priority for us and BeyondTV was by far the best choice, “ said Shelly Cieslak, vice president of Rupal Hospitality, which owns and operates The Cadence. “BeyondTV has not only proven its reputation as a user-friendly solution that customers can instantly understand and use upon arrival; its enhanced security capabilities also give them the confidence to interact with the system without fear of personal information being at risk.

As a solution specifically designed for the hospitality industry, BeyondTV avoids data privacy concerns by automatically erasing all usage data upon check-out or by pressing a button on the remote control. With its advanced device isolation capabilities, the solution further prevents accidental or malicious streaming of content to TVs in other rooms.

The solution’s ability to enhance a property’s contactless and social distancing initiatives while simultaneously improving guest comfort is also critical to The Cadence’s adoption of BeyondTV. Once the new restaurant is built on site, for example, BeyondTV will allow guests to effortlessly view menus and order room service from the security of their room TV and without exposing guests to unnecessary risk to health. As the hotel also has a rooftop bar offering premium cocktails, guests wishing to stay in their room will also be able to instantly order any drink of their preference without having to make the physical trip themselves.

BeyondTV’s fully comprehensive design further provides options for hotels to implement other experience-enhancing features, including providing guests with access to concierge services, hotel information or the ability to request amenities such as extra towels or toiletries. With instant compatibility with BeyondTV’s myRemote feature regardless of TV model, hotels also have the option of allowing guests to use personal devices like a contactless and more convenient remote control capable of controlling all TV functions. and BeyondTV.

“Customer service expectations can change very quickly, so it makes financial and practical sense to adopt technologies that can also quickly adapt to new industry trends.” continued Cieslak. “BeyondTV creates opportunities as opposed to barriers that will allow us to always stay one step ahead of the latest guest needs, and it is this design flexibility that will prove essential to continue to differentiate our hotel from its competitors in proximity. “

About Hotel Internet Services, Inc.

Serving all of the connectivity needs of the hospitality industry since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next-generation communications technologies, including high-speed Internet access, the latest in entertainment. contactless room and service, IOT and security systems. Backed by 24/7 customer service monitoring and assistance, HIS innovations include not only cutting-edge network technology that can meet the highest expectations of customers, but also BeyondTV and GuestCast, which are the most advanced and flexible platforms in the industry to guarantee the ultimate. in-room entertainment experience and access to hotel services.In addition to hotels and resorts, HIS also provides amenities and services to casinos, military and student housing, senior housing, timeshares, condos , conference centers, apartments, fitness centers and many other shopping venues.

As an industry-leading supplier for the latest innovations in network connectivity and IoT, HIS is recognized for successfully improving online capabilities and guest satisfaction rates for countless hotels and resorts across the United States. United. HIS offers services throughout North America, Australia, Latin America and several countries in Europe.


About Anne Wurtsbach

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